>Provide technical support for Windows operating systems, diagnosing and resolving software and system-related issues.
>Troubleshoot Active Directory Services, including user account management, group memberships, password resets, and authentication issues.
>Investigate and resolve Windows login, domain join, Group Policy, DNS, and network connectivity problems.
>Support enterprise customers by analyzing logs, identifying root causes, and implementing effective solutions.
>Assist with Windows Server administration and Active Directory replication, DNS, and domain controller health checks.
>Use remote troubleshooting tools and PowerShell to diagnose and resolve technical issues efficiently.
>Collaborate with cross-functional engineering and escalation teams to resolve complex customer incidents.
>Document troubleshooting steps, resolutions, and best practices to improve knowledge sharing and customer experience.
>Ensure timely case management by meeting SLA targets while maintaining high customer satisfaction.
MERN
@ Engineer's Cradle
August 2024 to Nov 2024
>Typescript
>Next JS
Frontend Developer [runner-up]
@ Tryp.com
2 weeks
>Developed a comprehensive Booking Dashboard using TypeScript, incorporating key features like customer name, email, source, status, and purchase ID tracking.
>Implemented pagination controls with previous and next buttons, enhancing navigation and improving the user experience for managing large datasets.
>Designed the UI with a focus on usability, making it easy for users to view and manage booking information efficiently.
Frontend Developer [Intern]
@ Predrag System
4 months
>Designed and implemented a fully responsive UI for Evogym, enhancing user experience across all devices by utilizing modern frontend technologies.
>Collaborated closely with the design team to transform wireframes and prototypes into a sleek, intuitive user interface, resulting in a 25% increase in user engagement.
>Integrated dynamic features using React, ensuring seamless interaction for users and providing a solid foundation for future feature expansions.